The General Insurance Reviews: A Comprehensive Analysis of High-Risk Auto Coverage

The General Insurance Reviews: A Comprehensive Analysis of High-Risk Auto Coverage


When it comes to car insurance for high-risk drivers, The General Insurance is often one of the go-to options. In this comprehensive review, we will delve into the various aspects of The General Insurance, including coverage options, customer reviews, pricing, and alternatives. Whether you’re a high-risk driver or simply curious about this insurance provider, this article will provide you with valuable insights.

The General Insurance Overview

The General Insurance is a Nashville-based insurance agency that has been providing coverage since 1963. Owned by PGC Holdings, a subsidiary of American Family Insurance, The General is renowned for its focus on high-risk drivers who have been rejected by other insurance providers. While it offers coverage in 47 states, there are certain urban areas, such as Miami and New York City, where drivers may be ineligible for coverage.

The General Insurance Ratings and Reputation

To assess the performance of The General Insurance, we have taken into account various factors such as costs, coverages, reputation, availability, and customer experiences. Based on our rating criteria, we give The General Insurance an overall rating of 8.0 out of 10.0. While it excels in providing coverage options for high-risk drivers, it may not always be the most cost-effective choice.

The General Insurance Rating Breakdown

  • Overall Rating: 8.0
  • Cost: 6.8
  • Coverage: 7.9
  • Reputation: 8.5
  • Availability: 10.0
  • Customer Experience: 8.2

Customer Reviews and Complaints

Opinions about The General Insurance are diverse, making it challenging to determine a consensus. Let’s take a closer look at customer reviews from various sources to gain a better understanding of the company’s strengths and weaknesses.

Better Business Bureau (BBB) and Trustpilot Ratings

On the Better Business Bureau (BBB), The General Insurance holds an impressive 4.6-star rating out of 5.0 from over 900 customers, along with an A+ rating. Similarly, on Trustpilot, the company boasts a 4.7-star average score out of 5.0. However, it’s important to note that some customers have expressed dissatisfaction with the company’s claims process, citing delays in receiving compensation.

National Association of Insurance Commissioners (NAIC) Complaint Index

According to data from the National Association of Insurance Commissioners (NAIC), The General Insurance has received 1.83 times more customer complaints than the industry average for car insurance providers in 2021. This suggests that there have been instances where customers experienced issues with the company’s services.

The General Insurance Coverage Options

The General Insurance offers a range of coverage options to meet the needs of high-risk drivers. While it may not provide the most extensive coverage available, it does provide the essential types of insurance required by most drivers. Here are the main types of car insurance coverage offered by The General:

  1. Liability insurance: This coverage protects you if you are at fault in an accident and will cover the other party’s medical expenses and property damage.
  2. Collision coverage: This coverage pays for repairs or replacement of your vehicle in the event of a collision with another vehicle or object.
  3. Comprehensive coverage: This coverage protects your vehicle from damage caused by non-collision incidents, such as theft, vandalism, or natural disasters.
  4. Uninsured/underinsured motorist coverage: This coverage provides protection in case you are involved in an accident with a driver who does not have insurance or has inadequate coverage.
  5. Medical payments coverage: This coverage pays for medical expenses for you and your passengers in the event of an accident.
  6. Personal injury protection (PIP): Similar to medical payments coverage, PIP covers medical expenses and other related costs for you and your passengers, regardless of fault.

In addition to these standard coverage options, The General Insurance also offers some optional coverage for added protection:

  • Towing and labor benefits
  • Roadside assistance
  • Custom equipment coverage
  • Rental reimbursement for covered repairs

It’s worth noting that The General Insurance mainly caters to high-risk drivers and may not offer the same extensive coverage options as other providers.

The General Insurance Pricing

The cost of car insurance depends on various factors, including your location, driving record, credit score, and the type of coverage you choose. While The General Insurance is known for providing coverage to high-risk drivers, it may not always offer the most competitive rates for those with a clean driving record. Let’s take a closer look at the factors that can influence the cost of insurance from The General:

Coverage Limits and Deductible Amount

The coverage limits you choose and the deductible amount you are willing to pay can impact your insurance premiums. Opting for higher coverage limits or a lower deductible may result in higher premiums but provide more protection in the event of an accident.

Age, Gender, and Marital Status

In many states, young male drivers or single individuals may face higher car insurance premiums. Insurance companies often consider these demographics to be higher risk, resulting in increased rates.

Driving Record and Credit Score

Your driving record plays a significant role in determining your car insurance rates. If you have a history of accidents or traffic violations, you are considered a higher risk and may face higher premiums. Additionally, your credit score can also impact your rates, with those with poor credit often paying more for auto insurance.

Vehicle Make, Model, and Age

The make, model, and age of your vehicle can also affect your insurance rates. Older cars are generally cheaper to insure, but certain models lacking safety features or those targeted for theft may have higher premiums.


Where you live can have an impact on your car insurance rates. If you reside in densely populated cities, areas with high rates of vehicle theft, or states with extensive coverage requirements, you may face higher premiums.

While The General Insurance may not always offer the most affordable rates, it’s important to compare quotes from multiple providers to find the best coverage at a competitive price.

The General Insurance Discounts

The General Insurance offers various discounts to help customers save on their premiums. While specific discount details may vary by location, here are some potential savings opportunities offered by The General Insurance:

  • Good student discount: This discount rewards students with at least a B average in their classes.
  • Defensive driver discount: Drivers who complete an approved driver training course may receive a discount.
  • Multi-car discount: Insuring multiple vehicles through The General Insurance can result in savings.
  • Safety features discount: Cars equipped with airbags and passive restraint systems may qualify for lower rates.
  • Homeowners discount: If you own a house, you may be eligible for a discount on your car insurance.
  • Double deductible discount: By agreeing to double your deductible for the first 45 days of your policy, you may receive a reduction in rates.
  • Safe driver discount: Drivers with a clean driving record for the past three to five years may be eligible for a discount.
  • Previous insurance discount: If you’ve had insurance with a different company in the past five years, you may qualify for savings.
  • Pay in-full discount: Paying your entire premium upfront can result in lower costs.

While The General Insurance may not offer an extensive range of discounts compared to other providers, it’s worth exploring these potential savings opportunities to reduce your premiums.

The General Insurance App and Customer Experience

The General Insurance provides a mobile app that offers convenient features for policyholders. With the app, drivers can receive auto insurance quotes, make payments, and file claims. The app has received positive feedback from customers, with an average rating of 4.7 stars on the App Store and 4.8 stars on Google Play.

Alternatives to The General Insurance

While The General Insurance may be a suitable option for high-risk drivers, there are alternative insurance providers worth considering. Here are two alternatives that may better suit your needs:


Progressive is known for its comprehensive coverage options and competitive rates. The company is highly rated for customer experience and offers a range of discounts, making it a popular choice for many drivers.


Geico is another reputable insurance provider that offers a wide range of coverage options and discounts. With its strong financial stability and positive customer reviews, Geico is worth considering as an alternative to The General Insurance.


In conclusion, The General Insurance is a prominent option for high-risk drivers seeking coverage. While it may not always offer the most cost-effective rates or the most extensive coverage options, it has received positive ratings from customers and offers a convenient mobile app. However, it’s important to compare quotes from multiple insurance providers to ensure you are getting the best coverage at the most competitive price. Consider alternatives such as Progressive or Geico, which may better suit your needs.

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